SEMINAR: WORKING EFFECTIVELY IN A TEAM IN A MULTICULTURAL CONTEXT

The essence of the seminar:

Seminar Basics:

This seminar is designed for anyone working in an international and multicultural context. Working in multicultural contexts is a challenge. Understanding and knowing how to work with colleagues from other cultures is an adaptation process that companies must support in order to improve relationships and teamwork.

Seminar objectives:

  • To optimize understanding and relationships between colleagues from different cultures.
  • To optimize the effectiveness of teamwork within the international organization.
  • To make the organization culturally intelligent.
  • Reduce frustration, misunderstandings, misunderstandings, and potential anger between colleagues from different cultures.
  • Have more integrated teams.

Seminar Duration:

  • 1 day/8 hours

Seminar content:

Definitions and concepts:

  • Definition of culture.
  • Culture: a set of rules.
  • What is intercultural management?

PART 1: TO UNDERSTAND OTHERS, I MUST FIRST KNOW MYSELF.

Productivity in México

  • OECD study on productivity in OECD countries.
  • Why is productivity so low in Mexico?

What do foreign managers complain about their Mexican subordinates?

These details that affect efficiency:

  • Lack of initiative.
  • Lack of autonomy.
  • Lack of responsibility.
  • Lack of focus on details.
  • Lack of commitment.
  • Not knowing how to say “NO”.
  • Too much informality.
  • Poorly functioning work teams.
  • Lack of understanding of lies by expatriates.
  • Sensitivity on the surface.
  • A “cosmic” relationship with time.

CULTURAL DIMENSIONS OF MEXICO AND MEXICANS:

Understanding Mexico as a country on a cultural level: cultural analysis:

  • Distance from power.
  • Individualism Vs Collectivism.
  • Masculinity Vs Femininity.
  • Avoidance of uncertainty.
  • Long-term orientation.
  •  

Understanding Mexicans: cultural analysis:

  • Universalists Vs Particularists.
  • Individualist Vs Communitarian.
  • Strong Affectivity Vs Weak Affectivity.
  • Specific cultures Vs diffuse cultures.
  • Acquired social status Vs assigned social status.
  • Time management: polychronists Vs monochronists.

Understanding Mexican organizational behavior:

  • Communication: Explicit Vs Implicit.
  • Evaluating: Direct negative feedback vs. indirect negative feedback.
  • Persuading: Deductive vs. Inductive
  • Leading: egalitarian or hierarchical.
  • Deciding: consensual or top-down.
  • Trust: task or relationship.
  • Disagree: Confrontational or avoidance.
  • Scheduling: Structured or flexible.

PART 2: WORKING IN AN INTERNATIONAL AND MULTICULTURAL ENVIRONMENT:

Collaboration in a multicultural environment:

  • Accept Mexicans, that you too must adapt.
  • Be aware of what expatriates go through when living in a foreign country.
  • What is adaptation?
  • The intellectual process of adaptation.
  • Wherever you go, do what you see.

The skills and abilities you need to develop to work in a multicultural environment:

  • Working in a multicultural setting means accepting that our beliefs/certitudes are not universal.
  • Be aware of cultural differences.
  • Being flexible.
  • Accepting different points of view.
  • Learning from different perspectives.
  • Developing empathy.
  • Solve problems/conflicts in a multicultural environment.
  • Patience and tolerance.

PART 3: COMMUNICATING IN AN INTERNATIONAL AND MULTICULTURAL ENVIRONMENT:

Intercultural communication with our foreign colleagues and managers:

  • What is communication?
  • The different types of communication.
  • What is intercultural communication?
  • How to have a good intercultural communication with our clients?
  • The meaning of words.
  • What are the key words in our business?

The risks of misunderstanding in intercultural communication with our foreign clients:

  • Communication in high context vs. communication in low context.
  • Direct communication Vs. indirect communication.
  • Affective communication Vs. neutral communication.
  • Formal vs. informal communication. 

PART 4: WORKING IN A MULTICULTURAL TEAM

  • How effective are multicultural teams?
  • Intercultural relationships almost always begin with a culture shock.
  • Our perceptions of others.
  • The obstacles to effective multicultural teamwork.
  • An effective multicultural team is built.
  • The process of building an effective multicultural team.
  • The characteristics of a multicultural team.
  • Characteristics of an effective multicultural team leader.

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